Here are some common questions you might have and their answers.
Q: How do I take a screenshot with my iPad
A: Simply click on the Home Button and the Power Button at the same time
Q: I subscribed, but I still see the yellow subscribe button and no issue is downloaded
A: This is something that can happen due to a connection error between the iPad/iPhone and the Apple servers. Please perform the following steps:
Fully close the magazine: tap on the home button to ensure you have exited the magazine, then double tap the home button. Scroll to the right or left until you find the screenshot of the magazine. Swipe up on the screenshot and the magazine will disappear.
Make sure you are logged in with the same Apple ID you used when you subscribed to the magazine. To do this, tap on the iTunes Store App, scroll all the way down and double check that the same Apple ID is being used. If not, sign out and sign in with the correct Apple ID.
Re-launch the Magazine: Go to the Newsstand App and tap on the magazine to launch it. The splash page will appear and then the magazine home screen will show. The page should be updated and now the yellow subscribe button will have been replaced with a grey Restore button.
Restore all purchases: You can tap on the restore button if desired to re-download all previously purchased magazine issues.
Q: How does the purchase process work?
A: You can either subscribe to our magazine or you can buy single issues. If you purchase a single issue, you will be able to download that issue immediately after the successful purchase.
If you subscribe (Auto-Renewal) you will get the latest magazine issue published FREE, will have FREE access to two past issues, and will have access to any future issues (at a 50% OFF discount) as long as you remain a subscriber.
Q: How do Special Issues Work?
A: Special Issues are different in the sense that they are not part of the magazine subscription. They are independent special issues and everyone, including magazine subscribers, will need to buy them in order to read them. Special issues will have a red “Special” sash and will appear below the top section in your mag home screen.
Q: If you are not getting the new magazines delivered automatically
A: We love Apple but even they are not perfect. Sometimes your subscription is no longer active. To check whether you have an active subscription, here are the steps: Tap on iTunes Store App. Scroll all the way down and Tap on your Apple ID. Then, Tap on “View Apple ID”. Enter your Password. Scroll Down and Tap on Manage under the Subscriptions section. You will see all your current Magazine Subscription details. If your subscription to The Confident Baker shows Cancelled or Expired, you will need to Subscribe again through The Confident Baker App.
Q: How do I cancel my magazine subscription?
A: Here are the steps: Tap on Settings App. Scroll down and Tap on iTunes & App Store. Tap on your Apple ID. Then, Tap on “View Apple ID”. Enter your Password. Scroll Down and Tap on Manage under the Subscriptions Section. You will see your Magazine subscriptions. Tap on the one you want to cancel. Your Current Subscription details will be shown. Turn auto-renewal to OFF.
Q: Is there an iPhone version of our magazine app?
A: Yes! The Confident Baker is available on the iPad, iPhone and iPod Touch.
Q: Is there an Android version of our magazine app?
A: Yes! The Confident Baker is available on Android tablets and phones.
Q: Sometimes I am not receiving the push notifications?
A: We love Apple but even they are not perfect. Push Notifications are awesome but sometimes the user’s iPad/iPhone can drop push notification connections. Weird but it happens. What you can do is to turn off WIFI, turn on Airplane mode, then reconnect to WIFI. You can also try to connect to another WIFI network for a while and then switch back to your WIFI network. Restarting your iPad/iPhone can also sometimes help.
Q: I am getting a “Cannot connect to itunes Store” when clicking on the Subscribe button or Buy button
A: This can happen in the following situations: The user does not have WIFI or internet access, or the user has “Restrictions ON” to prevent others from making purchases in his iPad. Restrictions are located on the general settings and should be disabled to allow inApp purchases.
Q: How do I use my special Subscriber code?
A: First download the app to your iPad. Then open the app and tap on the yellow Subscribe button on the Home page. A pop-up will appear with 3 choices: Monthly Subscription, Current Subscribers, and Restore All Purchases. Tap on Current Subscribers. You will see another pop-up. In the blank box, enter your code exactly as you received it (it is case sensitive) and tap OK.
Q: The App is crashing
A: First, follow Apple’s guidelines here: http://support.apple.com/kb/ts1702
Q: I’m having other problems not listed here, what can I do?
A: Send in your iPad crash logs.
To do this, go to the settings icon on your iPad. Click on general, then click on About, then click on “Diagnostic & Usage”, then click on “Diagnostic & Usage Data”.
There will be a list with different types of error logs from the iPad. Find the ones that have The Confident Baker Magazine name in the title and tap on the entry to see all the details. Press and hold and choose the “Select All” option that will appear and then click on “Copy”
Paste the log you just copied into an email and send it to info[at]TheConfidentBaker[dot]com. You can send in one email per error log you find.
Provide us as much information as possible about the error. It is especially important to note the exact steps you took to get the error as well as noting your iPad or iPhone settings, so we can try to replicate the error.
Q: I have other questions.
A: Contact us.